Privacy Policy

Nature Carer Environmental Solutions

Overview

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth).

What We Collect

We may collect personal information such as:

• Name and contact details • Address and installation details • Information required for government incentives • Payment and billing information

How We Use Your Information

We use your information to:

• Provide quotes and install energy systems • Assess eligibility for rebates and incentives • Process payments and manage your account • Communicate with you about your enquiry or installation • Comply with legal and regulatory requirements

Sharing Your Information

We may share your information with:

• Licensed installers and contractors • Government bodies and program administrators • Payment providers and professional advisors

We only share information where necessary to deliver our services or meet legal obligations.

Data Security

We take reasonable steps to protect your information using secure systems and controlled access.

Access and Corrections

You can request access to or correction of your personal information at any time by contacting us.

Cookies

Our website may use cookies to improve your browsing experience and understand website usage.

Complaints

If you have a privacy concern, please contact us. We aim to:

• Acknowledge complaints within 5 business days • Resolve complaints within 20 business days

Contact Details

Nature Carer Environmental Solutions Pty Ltd ABN: 54 693 262 841 Address: Unit 18, 820-828 Princes Highway, Springvale VIC 3171 Phone: (03) 8773 4595 Email: info@naturecarer.com.au

Our Commitment

We are committed to transparency and protecting your personal information in line with the New Energy Tech Consumer Code.

Sundeep Kommareddy

Good customer service. Intime delivery and installation. Professional job, without leaving mess in the back. Clear picture from starting to ending. Thanks guys

Alex B

We had such a great experience from beginning to end. Usman who organised our split system was incredibly helpful, professional, and made the whole process easy and stress-free. Communication was excellent and everything was arranged smoothly. The installer that also installed our split system were very professional and done an amazing job highly recommend these company. Thank you once again.

Thanh Tran

Thank you Irene for all the quick response in provide the product and services. Also a big thank you to the installers and electrician team. They did an amazing job!

Jaz Bai

Great service, they did a great job organising and installing the AC units within a couple of days. I really appreciate the quality and speed of the work.

Santhiya Subramaniam

Great service, highly recommend Thank you

JAS singh

Great service, and communication. Job completed swiftly and professionally. Highly recommended..

Antony Tomy

Installed a ducted unit. Good follow-ups and customer service from Irene throughout. The installer, AJ, and his team were good, installed as requested, cleaned up the area, and arranged for disposal collection as agreed.

Paul Ashton

I just had a Rinnai multi split installed. A great company to work with. Excellent price. Quick turnaround time. Amazing installation team. All up a pretty easy cost effective process.

moee

Couldn’t be happier Great job Good service Nice people

Duyen Lan Tran

I had a great experience with Nature Carer Environmental Solutions (NCES). Their team was professional, reliable, and genuinely cared about providing environmentally responsible solutions. Communication was clear throughout the process, and they completed the work efficiently and to a high standard. It’s refreshing to work with a company that is both knowledgeable and passionate about sustainability. I highly recommend NCES to anyone looking for trustworthy and eco-friendly environmental services.